Linkus and the Australian hybrid workplace.
Design questions for keeping business communications familiar while users move between office, home, customer sites and mobile work.
Start with the role, location and customer journey.
Hybrid work is not solved by deploying one softphone to everyone. Reception, sales, service desks, field teams and executives have different expectations for availability, devices, handovers and support.
What work happens?
Map inbound calls, outbound calling, queues, transfers, presence and internal collaboration.
Where does it happen?
Office, home, mobile and customer sites introduce different networks, devices and distractions.
Who keeps it working?
Set provisioning, training, first response, escalation and change responsibilities.
Choose web, desktop and mobile deliberately.
Linkus provides supported pathways across these environments. The right mix depends on each user group and the selected P-Series edition, plan, release and configuration.
- Primary and fallback device
- Headset and audio environment
- Presence expectations
- Contact access
- Queue participation
- Business-hours behaviour
- Network requirements
- Endpoint management
Keep business identity clear.
Agree how users place and receive business calls, present caller identity, transfer customers and move between devices without creating support confusion.
Validate the experience before broad deployment.
Segment representative users
Select real roles, locations, devices and call journeys for the pilot.
Test network and audio
Validate home, office and mobile conditions—including headsets and fallback behaviour.
Rehearse customer calls
Test queue entry, pickup, transfer, hold, escalation, voicemail and after-hours outcomes.
Measure adoption and support
Confirm users can complete the work and the support team can diagnose common failures.
Demonstrate the actual hybrid working day.
Bring a user profile and call journey. TeraFi will help focus the Linkus conversation on current, supportable outcomes.
Fact-checked on 11 August 2026 against the official Linkus UC Clients listing.