Support for your team—and yours for your customers.
TeraFi supports Australian resellers directly and can provide white-label assistance to their end customers, helping the service feel like an extension of the partner’s own operation.
Choose how visible your team wants to be.
TeraFi can support the reseller’s technical team or work behind the reseller’s brand with the end customer. The final workflow, channels and escalation responsibilities are agreed during onboarding.
Help for your technical and sales teams
Use TeraFi for platform guidance, provisioning support, faults, moves, adds, changes, upgrades and technical escalation.
A support layer behind your brand
TeraFi can assist end customers using partner-branded workflows, helping the reseller keep a consistent customer experience.
Prepare the offer before the first service goes live.
Onboarding aligns the commercial model, product fit, branding, ordering, provisioning, support and escalation paths.
Partner and product fit
Confirm target customers, preferred edition, technical ownership and opportunity pipeline.
Brand and workflow setup
Agree how ordering, communication, provisioning and support appear to the customer.
Training and launch
Enable the relevant team members and prepare the first customer deployment.
Set the boundary clearly
Document who owns first response, platform administration, carrier or trunk issues, endpoints, local networking, escalations and customer communication.
Exact availability, response targets and escalation arrangements are confirmed for each partner during onboarding.
Make repeatable delivery part of the design.
Yeastar’s management tooling can support provisioning templates, monitoring, alerts and authorised remote management. TeraFi helps translate those capabilities into an agreed partner workflow.
Before activation
Confirm licensing, numbering, endpoints, users, call flows, integrations, branding and acceptance criteria.
At handover
Record administrator access, support contacts, escalation boundaries, training completion and customer sign-off.
After go-live
Use the agreed monitoring, change, escalation and communication process rather than relying on ad hoc support.
Management features differ by deployment model and licence. The agreed onboarding design takes precedence over this general overview.
Design the support model around your brand.
Book a demo and onboarding conversation to decide how TeraFi should support your team and customers.