Who we are

This website presents Yeastar product and partner information for the Australian market and is operated by TeraFi. References to “we”, “us” or “our” in this policy mean TeraFi in connection with this website.

Information we may collect

We may collect information you choose to provide when you contact us, request a demonstration or use an available chat or enquiry service. This may include your name, organisation, email address, phone number, enquiry details and other information you include in your message.

The website and its service providers may also process technical information such as IP address, browser and device information, pages visited, referring pages, dates and times, cookie identifiers and security or diagnostic data.

How information is collected

Information may be collected directly from you, through forms or chat tools linked to this website, through normal website and server operation, or from a technology provider acting for us. If you follow a link to another website, that site’s privacy practices apply to your activity there.

How we use information

• to respond to enquiries and arrange demonstrations or follow-up;
• to assess product, partner or support opportunities;
• to operate, secure, troubleshoot and improve the website;
• to understand website use and content performance;
• to maintain business and administrative records; and
• to meet legal, regulatory or security obligations.

Cookies and similar technologies

The website may use cookies or similar technologies for essential operation, administration, security, analytics and embedded services. Browser settings can be used to restrict or delete cookies, although doing so may affect parts of the website.

Authorised WordPress administrators may receive login, session and screen-preference cookies. These support administration of the website rather than public visitor accounts.

Embedded content and external services

Pages may include or link to content and services provided by other organisations, including manufacturer resources, analytics, chat, video, images or forms. Those providers may receive technical information and may use cookies or similar technologies under their own privacy policies.

When information may be disclosed

Information may be disclosed to TeraFi personnel and service providers where reasonably necessary to operate the website, respond to an enquiry, provide requested assistance, maintain security or meet a legal obligation. We do not publish contact-form or chat enquiry details as public website content.

Some technology providers may store or process information outside Australia. The locations involved depend on the services used and may change. Contact us if you need more information about handling relevant to a specific enquiry.

Retention and security

We retain information for as long as reasonably required for the purpose for which it was collected, legitimate business records, dispute handling, security and applicable legal obligations. We take reasonable steps intended to protect information, but no internet transmission or storage system can be guaranteed to be completely secure.

Access and correction

You may ask for access to personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity and may be unable to provide access where an applicable exception applies.

Privacy questions and complaints

To make a privacy enquiry, request access or correction, or raise a complaint, use the TeraFi contact page and identify the request as privacy-related. Please include enough information for us to understand and investigate the matter. We will review the request and respond within a reasonable period.

If you are not satisfied with the response and the Australian Privacy Act applies, information about privacy complaints is available from the Office of the Australian Information Commissioner.

Changes to this policy

We may update this policy when the website, service providers or information-handling practices change. The updated date at the top of this page shows the latest published revision.