Appointment lines, wait times and patient privacy.
A clinical site needs high call volumes handled without queues collapsing, sensitive information protected, and existing paging and clinical systems left in place. P-Series covers all three without a separate call centre product.
Call volume is the presenting symptom.
Most healthcare enquiries start with an appointment line that cannot cope. The underlying requirement is usually broader: handle the volume, protect the data, keep the existing infrastructure and do not take the site down to achieve it.
- In-built contact centre with queue callback and auto-attendant to manage high call volumes
- Industry-standard encryption, including PCI-compliant call recording, for sensitive information
- Personalised SMS notification for patient communication
- Emergency paging
- Open APIs for clinical system integration
- Hot desking for shared clinical workspaces
- Always-on Linkus connectivity for staff coordination across departments
- On-premises or cloud deployment, depending on where the data must sit
Existing infrastructure usually stays.
Clinical sites rarely replace everything at once. P-Series supports a mix of analogue and IP, integrating with existing phones, paging systems and clinical equipment — with TA, TB and TE Series gateways covering the analogue, ISDN BRI and E1 connectivity still in place.
Capability that matters clinically.
These are the features that come up in a healthcare scoping conversation.
Priority queue
Urgent call paths handled ahead of general enquiries.
Queue callback
Callers hold their place without holding the line, which cuts abandoned calls on an appointment line.
PCI-compliant recording
Recording with one-click pause, so payment and sensitive details need not be captured.
SMS notification
Appointment and reminder messaging from the same platform.
Emergency paging
Site-wide notification through SIP paging and intercom.
High availability
Hot standby and disaster recovery options where the phone line cannot be down.
Healthcare buys on risk, not features.
A medical practice or day hospital is buying certainty: that the appointment line works on Monday morning, that recordings are handled properly, and that the paging system still functions afterwards. Scope those three and the rest follows.
What TeraFi provides
- Contact centre sizing against real call volumes
- Recording and data-handling design review
- Analogue, paging and clinical system transition
- High availability design where uptime is contractual
- Provisioning and escalation through the cutover
Scoping a clinical site?
Bring TeraFi the call volumes, the recording requirement and what is already on site. We will shape the design.
Fact-checked on 22 September 2026 against Yeastar’s P-Series healthcare solution brochure. Compliance obligations under Australian privacy and health records law are the operator’s responsibility; product capability does not by itself establish compliance. Feature availability and licensing must be confirmed for each deployment.