Stores, warehouse and the customer, on one system.
Retail communications break down between locations. P-Series connects multiple stores under one system, keeps floor staff reachable on mobile, and brings customer conversations from live chat, WhatsApp and SMS into the same place as the calls.
The customer does not care which store answered.
A retail group usually runs as a set of disconnected sites: each store its own phone, its own number, its own voicemail nobody checks. The gain is in making it behave as one business.
- Multisite interconnect, connecting multiple retail locations under a single phone system
- Linkus UC Clients so staff stay reachable on the sales floor, in the warehouse or off-site
- Omnichannel messaging across live chat, WhatsApp and SMS from one platform
- In-built contact centre with IVR, time-based call routing and queue callback
- CRM integration for customer context and interaction tracking
- Enterprise-grade encryption for customer data
- Hot standby and disaster recovery for business continuity
- Integration with existing phones, paging systems and retail equipment
Trading hours are the constraint.
A retail cutover cannot run during trade, and a multi-store rollout multiplies that constraint. Sequencing and a tested fallback matter more here than in most verticals.
What multi-site retail gains.
The capabilities that change how a retail group operates rather than just what it pays.
One number, many stores
Route customers by location, trading hours or availability rather than by which phone rings.
Store-to-store calling
Internal calls across locations without carrier charges.
Omnichannel inbox
Chat, WhatsApp and SMS handled alongside calls by the same team.
Paging and announcements
Integration with in-store paging for staff calls and announcements.
Head office visibility
Reporting across the group rather than per store.
Central management
One place to manage every site’s system and endpoints.
Retail scales by repetition.
A retail group is one design deployed many times. Getting the first store right — the call flow, the trading-hours logic, the provisioning template — turns the remaining sites into a repeatable rollout rather than a series of projects.
What TeraFi provides
- Designing the template store before the rollout
- Provisioning templates for repeatable deployment
- Trading-hours and routing design across the group
- Omnichannel and CRM integration planning
- Provisioning and escalation through the rollout
Rolling out across stores?
Bring TeraFi the site list and the trading constraints. We will help design the template and the rollout order.
Fact-checked on 22 September 2026 against Yeastar’s P-Series retail solution brochure. Feature availability, integration support and licensing must be confirmed for each deployment.