A contact centre without a second product.
Queues, agents, wallboards, reporting, outbound campaigns and omnichannel messaging are part of P-Series rather than a separate platform with its own licence and its own integration. For most Australian contact centres under a few hundred seats, that is the whole argument.
One pane of glass for the floor.
The queue panel is where a supervisor spends the day. It carries live call handling and agent coaching in the same view rather than splitting them across tools.
- Manage agent status: login and logout, pause and unpause, with pause reasons
- Handle queued calls with drag-and-drop distribution and transfer
- Live agent coaching: listen in, whisper and barge-in monitoring
- Real-time active and waiting queued call lists
- Real-time performance data per agent, per queue or across custom queue groups
- Routing by queue priority, agent skill level, time of day and language
- Real-time wallboard across one or multiple queues, with automatic SLA threshold notification
Reporting is where most systems fall down.
P-Series ships 14 pre-built report templates, custom report building against selected datasets, metrics and filters, and scheduled automatic report delivery. Call logs, recordings, agent notes and dispositions are unified against the call rather than scattered.
Beyond inbound queues.
The capabilities that decide whether an outbound or blended operation fits.
Auto-diallers
Three dialling modes with campaign management, so outbound campaigns run without a separate dialler product.
Call disposition
Customisable disposition labels such as resolved or follow-up required, applied by the agent at wrap-up.
Queue call logs
Agents see their own queue call history, filter missed calls and mark call-backs.
Omnichannel
Messaging channels alongside voice, with message queues, automatic agent assignment and contact matching.
AI capability
AI receptionist agents, AI call summary and dedicated AI receptionist performance reporting.
Quality management
Monitoring, coaching and recording as part of the same platform.
Contact centre is where the margin is.
A contact centre deployment carries more seats, more services and a longer relationship than a standard phone system sale. The qualifying questions are seat count, whether the operation is inbound, outbound or blended, and what reporting the business actually reviews each week.
What TeraFi provides
- Sizing against seats, queues and concurrency
- Inbound, outbound and blended design
- Reporting and SLA design against what the business reviews
- CRM and omnichannel integration planning
- Provisioning and escalation through go-live
Scoping a contact centre?
Bring TeraFi the seat count, the channel mix and the reporting requirement. We will confirm the fit and the licence position.
Fact-checked on 22 September 2026 against Yeastar’s P-Series contact centre solution brochure. Feature availability, AI capability and licensing vary by edition and plan and must be confirmed for each deployment.